We aim to provide high quality health care equally to all our registered population
Values
- We aim to provide high quality primary care within a safe, supportive and efficient environment to all our patients, regardless of age, race, gender, disability, sexual orientation and religion or belief, and to provide such care in an atmosphere of privacy, respect, dignity and confidentiality, and preserving their independence wherever possible
- We aim to give people using our services the information they need to understand choices available to them, and enable them to make informed decisions relating to their care
- To be approachable, welcoming, compassionate, and kind
- To provide preventative and proactive healthcare services
- To provide high quality ongoing healthcare and regular review of those patients with (and carers of patients with) long term conditions (both physical and mental health)
- To protect our patients records and maintain confidentiality
- Support continuous training and professional development of our clinical and administrative team
- Supporting patients in caring for themselves to improve and maintain their health.
- To seek patient opinion on our services, respond to complaints and significant events, and learn from all these, making changes where appropriate, to training and procedures in order to promote improvement of our service.
- To recognise that sometimes we get things wrong and, when this happens, being quick to make corrections and learn from our mistakes.
- Being committed to the care of all our staff and to promote a happy working atmosphere.
- To ensure that all staff feel there is an atmosphere of shared ownership of these values
Vision
- Working with patients to achieve high quality care.
- To move towards more cost effective, integrated, and resilient systems of care.
- To continue to embrace advances in technology to the advantage of our patients.
- To continually promote healthy lifestyles and behaviours while engaging patients in supporting their own care
- Working with PCN5 to provide in-depth and detailed federated working amongst our partner practices
We are committed to continuous improvement trough regular audits, patient feedback, and staff training. Our policies are regularly reviewed to ensure compliance with CQC standard and NHS requirements. We place patient safety, confidentiality and equality at the centre of our services.