Welcome to Elmswood Surgery
ADVANCE WARNING: NEW REPEAT PRESCRIPTION SERVICE
From June 25th we will be offering a new repeat prescription service which will allow you, if you wish, to have your repeat prescription sent electronically direct to a pharmacy of your choice. On the first day of this new system (25th June) our repeat prescription telephone service will not be available.
We are hoping that this new service will help to streamline the issue of repeat prescriptions.
If you are interested in using this new service please call in at your preferred pharmacy, and ask them about it. They will be able to help you to "nominate" them as your preferred pharmacy. Alternatively, please ask a member of staff about this when you next call in to the practice.
You may make this nomination prior to the start date or any time after it. Please be assured also that there is no compulsion to use the new service if you prefer not to, and pharmacies are requested not to pressurise patients to nominate them.
ONLINE MEDICAL RECORD VIEWING
If you are registered to book appointments, or order medication, online, you may now also view two aspects of your medical record in the same way. The system is now set so the you may view your medication and allergies through the online access system.
If you would like to be able to use our online system, please ask a receptionist for details and an application form next time you come to the surgery. We ask that you bring some ID with you preferably including a photo, as the new version allows viewing of your medical record
FRIENDS & FAMILY TEST
In accordance with government requirements, from 1st December 2014 we are asking for your views about the practice in a very short questionnaire called the Friends & Family test. Some questionnaires will be available in reception for you to fill in and return. Alternatively you may do the questionnaire online at www.cfep.net/0qt
The results will be collated and a short report produced every month
Our next practice training date when we will be closed from 12 noon, is on 23rd June . Please remember you should not try to collect precriptions or forms on that afternoon, as we will be closed for 5 hours.
We apologise in advance for any inconveneince this may cause. but these sessions are essential to the practice.
Named GP for patients aged 75 and over
From April 2014, all patients aged 75 and over will have a named GP who has overall responsibility for the care and support that the surgery provides for them.
The named GP will also work with other health and care professionals to ensure that those patients over 75 who are vulnerable and at risk of admission to hospital has a care plan which meets their individual needs.
We have a texting service to remind patients of booked appointments. If we do not have your mobile number and you would like to take advantage of this service, please let us your know so we can update your records. If we have your mobile number but you may have forgotten to update it on our records please let us know.
We will also be able to use this to remind patients to come for flu jabs, for example.
We hope you like this service!
There is a fairly new service in Nottingham designed to help people get out and about and meet new friends..especially after periods of illness or being housebound. They organise many different type of events from coffee and a chat, to joining a balloon flight. Some of this is free, and some is charged for. It is a great initiative in Nottingham.
They can be contacted on Nottingham 9787846 if you would like to find out more, or visit www.nottinghamcircle.org.uk.
Generally you need to be over 50 to join, but there is a current pilot where free membership is being offered to anybody aged 45+ .
HELP US TO HELP YOU
We want all our patients to be able to get through to us when they need to, and avoid the frustration of an engaged telephone. We therefore ask that unless your problem is urgent and you need an appointment that morning, please DO NOT phone between 8.30am and 9.30am. For results, in particular, we suggest that you phone in the afternoon,when the surgery can be a little quieter and the phone lines less busy.
Please remember that most appointments are only 10 minutes long. This means that your doctor or nurse may only be able to deal with one problem in each appointment.
Urgent apppointments are only for those problems which are urgent, and cannot wait until a routine appointment is available.
You can book routine GP appointments and order authorised repeat prescriptions via the internet - just click below
Click Here to book/cancel your appointment online
Click Here to order your repeat prescription online
We have an automated arrivals screen, situated just before you reach the reception desk. Please feel free to record your arrival for your appointment on the screen. It is very user friendly. We hope this will give the receptionists more time to help with queries and booking appointments.
We now offer a few routine appointments on Mondays and Tuesdays with a GP, from 7am. These can be booked in the usual way.
How You Can Help Us with our service
Patients can help us by:
- Turning up on time for appointments
- Avoid phoning us first thing in the morning, unless your need is urgent
- Being patient if the doctor or nurse is running late
- Only requesting home visits if you are too ill to attend surgery
- Letting us know if you cannot keep your appointment
- Telling us if you change your name, address or phone number
With your help we can offer routine appointments within two working days, avoid you waiting too long in the waiting room, process repeat prescriptions rapidly, and see you on the same day if your problem is urgent.
WE HAVE A PATIENT PARTICIPATION GROUP, run by Dr Irfan Malik. Meetings are held once a month for about an hour alternating between Friday afternoons and wednesday evenings, here at the Health Centre. If you are interested in being involved please contact Dr Malik at the surgery, or by e-mail to firstname.lastname@example.org
There is a special page for this group.. Please click on the link higher up this page on the right
(Site updated 27/05/2015)