Welcome to Elmswood Surgery
PLEASE NOTE THAT WE ARE CLOSED AFTER 12 NOON ON 1ST DECEMBER FOR STAFF TRAINING.
Please do not try and collect prescriptions at that time, and any telephone calls which are urgent will be taken by the out of hours service
FLU VACCINATION CAMPAIGN
We have received all our deliveries of the seasonal flu vaccine.
If you are aged over 18 and are in an "at risk" group, or aged over 65, please call the surgery to book an appointment. Please note these are not "walk in " appointments, as we have so many people to vaccinate. However, if you ask when you are here for an appointment for something else, the clinician may be able to do it at that time.
We have doses of the nasal vaccine for children available, so please call to book in you child if they were born between 1st Sept 2010 & 31st August 2013. We cannot offer the vaccine to any children outside this cohort unless they fall into an "at risk" group
DR JANE MILBURN
We are sad to announce that Dr Milburn will be leaving the practice at the end of December after 21 years here.
We and her patients will miss her greatly!
Her patients will be transferred to Dr Jane Coleman, an experienced GP who is joining the practice next year
REGISTERING WITH THE PRACTICE
We will now be requesting ID from patients wishing to register with the practice. If you are coming to register, please bring with you two forms of ID, and if at all possible proof of your address. The ID should preferably include photo some ID, for example your driving licence, passport, or travel pass
NEW NHS URGENT CARE CENTRE OPENING...
On 1st October 2015 the new NHS Urgent Care Centre will open at Seaton House, London Road, Nottingham NG2 4LA (next to the BBC building).
The centre will offer assessment and treatment for health conditions that are urgent but non-life threatening such as:
Minor burns and scalds
Minor head injury with no loss of consciousness
Skin infections and animal bites
Suspected broken bones, sprains and strains (X-ray will be available on-site)
Eye infections and minor eye injuries
No appointment is needed; just drop in between 7am and 9pm 365 days a year
The new NHS Urgent Care Centre will replace the existing NHS walk-in services:
For more information please contact NHS Nottingham City Clinical Commissioning Group Patient Experience Team on 0115 8839570 or email: firstname.lastname@example.org
REPEAT PRESCRIPTION SERVICE
From June 25th our repeat prescription service which will allow you, if you wish, to have your repeat prescription sent electronically direct to a pharmacy of your choice.
We are hoping that this new service will help to streamline the issue of repeat prescriptions.
If you are interested in using this new service please call in at your preferred pharmacy, and ask them about it. They will be able to help you to "nominate" them as your preferred pharmacy. Alternatively, please ask a member of staff about this when you next call in to the practice.
You may make this nomination prior to the start date or any time after it. Please be assured also that there is no compulsion to use the new service if you prefer not to, and pharmacies are requested not to pressurise patients to nominate them.
ONLINE MEDICAL RECORD VIEWING
If you are registered to book appointments, or order medication, online, you may now also view two aspects of your medical record in the same way. The system is now set so the you may view your medication and allergies through the online access system.
If you would like to be able to use our online system, please ask a receptionist for details and an application form next time you come to the surgery. We ask that you bring some ID with you preferably including a photo, as the new version allows viewing of your medical record
FRIENDS & FAMILY TEST
In accordance with government requirements, from 1st December 2014 we are asking for your views about the practice in a very short questionnaire called the Friends & Family test. Some questionnaires will be available in reception for you to fill in and return. Alternatively you may do the questionnaire online at www.cfep.net/0qt
The results will be collated and a short report produced every month
Our next practice training date when we will be closed from 12 noon, is on 1st December. Please remember you should not try to collect prescriptions or forms on that afternoon, as we will be closed for 5 hours.
We apologise in advance for any inconvenience this may cause. but these sessions are essential to the practice.
Named GP for patients aged 75 and over
From April 2014, all patients aged 75 and over will have a named GP who has overall responsibility for the care and support that the surgery provides for them.
The named GP will also work with other health and care professionals to ensure that those patients over 75 who are vulnerable and at risk of admission to hospital has a care plan which meets their individual needs.
We have a texting service to remind patients of booked appointments. If we do not have your mobile number and you would like to take advantage of this service, please let us your know so we can update your records. If we have your mobile number but you may have forgotten to update it on our records please let us know.
We will also be able to use this to remind patients to come for flu jabs, for example.
We hope you like this service!
HELP US TO HELP YOU
We want all our patients to be able to get through to us when they need to, and avoid the frustration of an engaged telephone. We therefore ask that unless your problem is urgent and you need an appointment that morning, please DO NOT phone between 8.30am and 9.30am. For results, in particular, we suggest that you phone in the afternoon,when the surgery can be a little quieter and the phone lines less busy.
Please remember that most appointments are only 10 minutes long. This means that your doctor or nurse may only be able to deal with one problem in each appointment.
Urgent apppointments are only for those problems which are urgent, and cannot wait until a routine appointment is available.
You can book routine GP appointments and order authorised repeat prescriptions via the internet - just click below
Click Here to book/cancel your appointment online
Click Here to order your repeat prescription online
We have an automated arrivals screen, situated just before you reach the reception desk. Please feel free to record your arrival for your appointment on the screen. It is very user friendly. We hope this will give the receptionists more time to help with queries and booking appointments.
How You Can Help Us with our service
Patients can help us by:
- Turning up on time for appointments
- Avoid phoning us first thing in the morning, unless your need is urgent
- Being patient if the doctor or nurse is running late
- Only requesting home visits if you are too ill to attend surgery
- Letting us know if you cannot keep your appointment
- Telling us if you change your name, address or phone number
With your help we can offer routine appointments within two working days, avoid you waiting too long in the waiting room, process repeat prescriptions rapidly, and see you on the same day if your problem is urgent.
WE HAVE A PATIENT PARTICIPATION GROUP, run by Dr Irfan Malik. Meetings are held once a month for about an hour alternating between Friday afternoons and wednesday evenings, here at the Health Centre. If you are interested in being involved please contact Dr Malik at the surgery, or by e-mail to email@example.com
There is a special page for this group.. Please click on the link higher up this page on the right
(Site updated 27/11/2015)