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Noticeboard

Dr Trimble left us on Thursday 23rd June. We will miss him greatly. Dr Bronjewski is coming to help us until the end of August & Dr Shankar will be joining the practice in September

Opening Hours
The reception area is open from 8.30 am to 6.30 pm Monday to Friday. We are closed at weekends and on all public holidays.

Out of hours :If you or your family need urgent medical care when the surgery is closed, please phone 111. One surgery in the area is offering appointments at weekends. If you call 111 they should be able to direct you to the surgery offering this service.

 The best time to call the surgery for advice is after morning clinics, usually between 11.30 and 12 noon. If the doctor you wish to speak to is still busy they will call you back, provided you leave a phone number, preferably a land line. 

Registration

The surgery is able to accept new patients who live in our practice area. 

Training

Every two months (but sometimes more often) the practice will be closed on  a Tuesday afternoon to allow protected staff training time. We need to  do this to keep up with changes and developments which affect the practice.  On these afternoons the phones will be switched off for up to five hours, reception may be closed, and any urgent needs will be directed to the out of hours service

The next date is 27th September 2016

Please try our automated arrivals screen next time you come in for an appointment?!

Our current registrar is  Dr Umer. He will be with us for 4 months until the beginning of December

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BABY CLINIC

The health visitors' baby clinic  at Sherwood Health Centre is  on  Tuesdays at 12 noon 

Sexual Health checks are available, Please look up under clinics and services

 Welcome to Elmswood Surgery  


 CQC Inspection

Our practice was inspected as part of the routine inspection programme, on 1st June 2016

We are graded as "GOOD" overall with a grading of good in every individual area

The full report can be viewed via the CQC website


DR VINAY SHANKAR

Dr Shankar has now joined the practice, on 6th September

He will be working here on Tuesdays, Thursdays and Fridays.

All the patients whose usual GP used to be Dr Trimble, will now have Dr Shankar noted as their usual GP, unless they have specifically requested otherwise.


FLU CLINICS

We will be taking delivery of our first batch of flu vaccines for adults in the third week in September.

We have three Saturday clinics organised on the mornings of 24th September & 1st & 15th October ( so far). Please telephone the surgery or call  in to make an appointment. We find that booking appointments is better than a drop-in clinic.

If you are aged 65 or over, or are in an at risk group, please book an appointment.

Please note that these clinics are NOT for children, and we will hold separate clinics for younger patients when the vaccine is in stock.

 


TRAINING AFTERNOONS

Every two months (but sometimes more often) the practice will be closed on  a Tuesday afternoon to allow protected staff training time. We need to  do this to keep up with changes and developments which affect the practice.  On these afternoons the phones will be switched off for up to five hours, reception may be closed, and any urgent needs will be directed to the out of hours service

The next date is on  27th September 2016

Please remember you should not try to collect prescriptions or forms on that afternoon, as we will be closed for 5 hours.

We apologise in advance for any inconvenience this may cause. but these sessions are essential to the practice


REGISTERING WITH THE PRACTICE

We will now be requesting ID from patients wishing to register with the practice. If you are coming to register, please bring with you two forms of ID, and if at all possible proof of your address. The ID should preferably include photo some ID, for example your driving licence, passport, or travel pass. If you do not have ID this does not usually prevent us from registering you, but it helps us to locate your medical records, and is useful if you later wish to go for online for prescriptions, appointment booking, and viewing aspects of your medical record


INFORMATION AND  COMMUNICATION SUPPORT NEEDS

We want to be able to communicate with our patients as well as possible. We want you to be able to read and understand the information we give, both at the surgery and in letters. If you find it hard to read our letters or forms, or need somebody to support you at appointments in the practice please let us know, and we will do our best to help. This includes providing letters in larger print and interpreting services. If you think you need help please start by telling one of our reception staff.


ONLINE MEDICAL RECORD VIEWING

If you are registered to book appointments, or order medication, online, you may now request that you see much more of your record, but this will not include documents, or text written during consultations. If you wish to do this, reception have forms for you request this extended access. This will be at the GPs discretion

If you would like to be able to use our online system, please ask a receptionist for  details and an application form next time you come to the surgery. We ask that you bring some ID with you preferably including a photo, because the latest version allows viewing of your medical record.

If you are a child aged between 11 & 16 years of age, you will find that your access has been turned off, in accordance with RCGP guidelines, to protect the privacy of patients in this age group who may have proxy access set for their parents. If children of this age wish to have online access they must register in their own right. They may if they wish give proxy access to another person, eg their parent, but they must understand that that person will at the very least be able to see their appointments and medication.


 FRIENDS & FAMILY TEST

In accordance with government requirements,  we are asking for your views about the practice in a very short questionnaire called the Friends & Family test. Some questionnaires will be available in reception for you to fill in and return. Alternatively you may do the questionnaire online at www.cfep.net/0qt

The results will be collated and a short report produced every month


Named GP for all patients

 All our patients have a named GP who has overall responsibility for their care.  Of course, patients are still free to see GPs other than their named GP if they prefer. This GP will be named on your medical card, repeat prescription slip, and usually on any correspondence you receive.

If you are not certain of the name of your accountable GP please ask reception, (or look at your medical card if you have it to hand)


 TEXTING SERVICE

We have a texting service to remind patients of booked appointments. If we do not have your mobile number and you would like to take advantage of this service, please let us your know so we can update your records. If we have your mobile number but you may have forgotten to update it on our records please let us know.

 We will also be able to use this to remind patients to come for flu jabs, for example.

 We hope you like this service!

 

HELP US TO HELP YOU

We want all our patients to be able to get through to us when they need to, and avoid the frustration of an engaged telephone. We therefore ask that unless your problem is urgent and you need an appointment that morning, please DO NOT phone between 8.30am and 9.30am. For results, in particular, we suggest that you phone in the afternoon,when the surgery can be a little quieter and the phone lines less busy.

Please remember that most appointments are only 10 minutes long. This means that your doctor or nurse may only be able to deal with one problem in each appointment.

Urgent apppointments are only for those problems which are MEDICALLY urgent, and cannot wait until a routine appointment is available.

 

You can book routine GP appointments and order authorised repeat prescriptions via the internet - just click below

calendar Click Here to book/cancel your appointment online

pill Click Here to order your repeat prescription online


We have an automated arrivals screen, situated just before you reach the reception desk. Please feel free to record your arrival for your appointment on the screen. It is very user friendly. We hope this will give the receptionists more time to help with queries and booking appointments.


 

How You Can Help Us with our service sherwood health centre

 Patients can help us by:

  • Turning up on time for appointments

  • Avoid phoning us first thing in the morning, unless your need is urgent

  • Being patient if the doctor or nurse is running late

  • Only requesting home visits if you are too ill to attend surgery

  • Letting us know if you cannot keep your appointment

  • Telling us if you change your name, address or phone number

With your help we can offer routine appointments within two working days, avoid you waiting too long in the waiting room, process repeat prescriptions rapidly, and see you on the same day if your problem is urgent.

 


WE HAVE A PATIENT PARTICIPATION GROUP, run by Dr Irfan Malik. Meetings are held once a month for about an hour alternating between Friday afternoons and wednesday evenings, here at the Health Centre. If you are interested in being involved please contact Dr Malik at the surgery, or by e-mail to   drimalik@hotmail.co.uk

There is a special page for this group.. Please click on the link higher up this page on the right

(Site updated 21/09/2016)
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