Welcome to Elmswood Surgery
The surgery will be close for all the upcoming Bank Holidays:
Good Friday: 18th April
Easter Monday: 21st April
"Mayday" holiday: 5th May
Spring bank holiday: 26th May
The next afternoon when the practice will be closed for training from 12 noon untill about 4.45 pm is on May 13th
Named GP for patients aged 75 and over
From April 2014, all patients aged over 75 and over will have a named GP who will have overall responsibility for the care and support that the surgery provides for them
We will be letting all our patients in this age group know who their named GP is, by June 30th
The named GP will have overall responsibility for the care and support we provide, and work with the other health and care professionals to ensure that you have a "care package" which meets your individual needs.
It's the time of year when many of you start planning holidays. Please remember, if you are going farther afield, that you may need vaccinations when visiting certain areas. If this is the case please book an appointment with one of our practice nurses well before your trip so they can offer the necessary vaccinations, and advice for safe travel.
Please also remember to order your repeat prescriptions in plenty of time and request extra if necessary. This will help us to help you.
HELP US TO HELP YOU ~
We want all our patients to be able to get through to us when they need to, and avoid the frustration of an engaged telephone. We therefore ask that unless your problem is urgent and you need an appointment that morning, please DO NOT phone between 8.30am and 9.30am. For results, in particular, we suggest that you phone in the afternoon,when the surgery can be a little quieter and the phone lines less busy
Please remember that most appointments are only 10minutes long. This means that your doctor or nurse may only be able to deal with one problem in each appointment
Urgent apppointments are only for those problems which are urgent, and cannot wait until a routine appointment is available
You can book routine GP appointments and order authorised repeat prescriptions vis the internet - just click below
Click Here to book/cancel your appointment online
Click Here to order your repeat prescription online
We have an automated arrivals screen, situated just before you reach the reception desk. Please feel free to record your arrival for your appointment on the screen. It is very user friendly. We hope this will give the receptionists more time to help with queries and booking appointments
We will now offer a few routine appointments on Mondays, and Tuesdays with a GP, from 7am. These can be booked in the usual way.
How You Can Help Us
Patients can help us by:
- Turning up on time for appointments
- Avoid phoning us first thing in the morning, unless your need is urgent
- Being patient if the doctor or nurse is running late
- Only requesting home visits if you are too ill to attend surgery
- Letting us know if you cannot keep your appointment
- Telling us if you change your name, address or phone number
With your help we can offer routine appointments within two working days, avoid you waiting too long in the waiting room, process repeat prescriptions rapidly, and see you on the same day if your problem is urgent.
WE HAVE A PATIENT PARTICIPATION GROUP, run by Dr Irfan Malik. Meetings are held once a month for about an hour alternating between Friday afternoons and wednesday evenings, here at the Health Centre. If you are interested in being involved please contact Dr Malik at the surgery, or by e-mail at mailto:email@example.com.
There is a special page for this group.. Please click on the link higher up this page on the right
(Site updated 15/04/2014)