This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

 

Opening Hours
The reception area is open from 8.00 am to 6.30 pm Monday to Friday. We are closed at weekends and on all public holidays.

Out of hours :If you or your family need urgent medical care when the surgery is closed, please phone 111. One surgery in the area is offering appointments at weekends. If you call 111 they should be able to direct you to the surgery offering this service.

 The best time to call the surgery for advice is after morning clinics, usually between 11.30 and 12 noon. If the doctor you wish to speak to is still busy they will call you back, provided you leave a phone number, preferably a land line. 

Registration

The surgery is able to accept new patients who live in our practice area. 

Training

Every two months (but sometimes more often) the practice will be closed on  a Tuesday afternoon to allow protected staff training time. We need to  do this to keep up with changes and developments which affect the practice.  On these afternoons the phones will be switched off for up to five hours, reception may be closed, and any urgent needs will be directed to the out of hours service

The next date is on June 20th 2017

Please try our automated arrivals screen next time you come in for an appointment?!

Our current registrar is  Dr Kate Whittington. She will be with us for 4 months until the beginning of August

.

BABY CLINIC

The health visitors' baby clinic  at Sherwood Health Centre is  on  Tuesdays at 12 noon 

Sexual Health checks are available, Please look up under clinics and services


 Welcome to Elmswood Surgery 


 CYBER ATTACK

Following the world-wide cyber attack on IT systems on Friday 12th May all our IT systems are now back up and running smoothly!

We would like to take this opportunity to thank our patients for the great degree of understanding shown by them during this crisis.

We would also like to publicly thank all our staff and clinicians for working under very difficult conditions, and in working well beyond their normal hours, to try and keep the service to our patients going


 RACE FOR LIFE
Our phlebotomist Sam, and practice manager, Mary completed the 5k Race for Life for Cancer Research UK on Sunday 4th June. Between them they have raised over £700, with some more donations still coming in!!
Thank you to those patients who kindly donated to this!
They both did personal best times, with Sam doing it in under 30 minutes!!
We are delighted that the Elmswood surgery was represented at this fundraising event.

We are sad to announce that Dr Anita Bloor has retired from the practice on the 31st March this year.
She will be greatly missed by staff and patients
We are delighted to announce that Dr Laura Foxwell has joined us as a GP partner at the beginning of April
Those patients who had Dr Bloor as their usual GP have been transferred across to Dr Foxwell

APPOINTMENTS

Patients will be aware that, in common with a lot of surgeries, there is increasing pressure on our appointment system, particularly for appointments with GPs. We would ask that you bear with our receptionists, who will do their best to help you, but they may need to ask for a small amount of information regarding your health issue , so that they can best direct you.

Please do not ask for an urgent appointment to deal with repeat medication or for a sick note, or for something which the pharmacy could help you with. Urgent appointments are really only for one urgent problem and for one person.

Please only use phone call requests for quick queries, not for repeat medication or sick notes, to request an appointment directly from the GP, or for something where the GP would need to examine you.

A lot of our appointments get wasted as people cannot make it or forget and so fail to turn up without telling us. Please let us know if you cannot attend. If you use the online system you can cancel that way, or if you get a text reminder you can reply "cancel" to remove your appointment from our system.

We will always do our best to help you. Please bear with our very busy reception staff!!

 


REPEAT PRESCRIPTIONS

We are currently reviewing the way repeat medicines are ordered at ELMSWOOD SURGERY

If you have regular repeat medicine(s) from the practice which are currently requested for you by the pharmacy, you need to know that From 15th May  2017 we will no longer be accepting repeat medicines requests from the pharmacies.

Why have we done this?

  • To enable our doctors to manage and monitor their prescribing efficiently , ensuring patient safety

  • To encourage patients to manage their own medicines better

  • To ensure that patients only order and receive what they require

  • To reduce medicines waste

There are several ways to order your repeat medication.. please see the prescription section on this website

 


TRAINING AFTERNOONS

Every two months (but sometimes more often) the practice will be closed on  a Tuesday afternoon to allow protected staff training time. We need to  do this to keep up with changes and developments which affect the practice.  On these afternoons the phones will be switched off for up to five hours, reception may be closed, and any urgent needs will be directed to the out of hours service

The next date is on June 20th 2017

Please remember you should not try to collect prescriptions or forms on that afternoon, as we will be closed for 5 hours.

We apologise in advance for any inconvenience this may cause. but these sessions are essential to the practice


REGISTERING WITH THE PRACTICE

We will now be requesting ID from patients wishing to register with the practice. If you are coming to register, please bring with you two forms of ID, and if at all possible proof of your address. The ID should preferably include photo some ID, for example your driving licence, passport, or travel pass. If you do not have ID this does not usually prevent us from registering you, but it helps us to locate your medical records, and is useful if you later wish to go for online for prescriptions, appointment booking, and viewing aspects of your medical record


RESEARCH

This practice is research active

This means that we aid the clinical research network in conducting high quality clinical research into aspects of medical treatment. You may be asked to take part in a clinical study. This is entirely voluntary and can be a rewarding experience


INFORMATION AND  COMMUNICATION SUPPORT NEEDS

We want to be able to communicate with our patients as well as possible. We want you to be able to read and understand the information we give, both at the surgery and in letters. If you find it hard to read our letters or forms, or need somebody to support you at appointments in the practice please let us know, and we will do our best to help. This includes providing letters in larger print and interpreting services. If you think you need help please start by telling one of our reception staff.


ONLINE MEDICAL RECORD VIEWING

If you are registered to book appointments, or order medication, online, you may now request that you see much more of your record, but this will not include documents, or text written during consultations. If you wish to do this, reception have forms for you request this extended access. This will be at the GPs discretion

If you would like to be able to use our online system, please ask a receptionist for  details and an application form next time you come to the surgery. We ask that you bring some ID with you preferably including a photo, because the latest version allows viewing of your medical record.

If you are a child aged between 11 & 16 years of age, you will find that your access has been turned off, in accordance with RCGP guidelines, to protect the privacy of patients in this age group who may have proxy access set for their parents. If children of this age wish to have online access they must register in their own right. They may if they wish give proxy access to another person, eg their parent, but they must understand that that person will at the very least be able to see their appointments and medication.


 FRIENDS & FAMILY TEST

In accordance with government requirements,  we are asking for your views about the practice in a very short questionnaire called the Friends & Family test. Some questionnaires will be available in reception for you to fill in and return. Alternatively you may do the questionnaire online at www.cfep.net/0qt

The results will be collated and a short report produced every month


Named GP for all patients

 All our patients have a named GP who has overall responsibility for their care.  Of course, patients are still free to see GPs other than their named GP if they prefer. This GP will be named on your medical card, repeat prescription slip, and usually on any correspondence you receive.

If you are not certain of the name of your accountable GP please ask reception, (or look at your medical card if you have it to hand)


 TEXTING SERVICE

We have a texting service to remind patients of booked appointments. If we do not have your mobile number and you would like to take advantage of this service, please let us your know so we can update your records. If we have your mobile number but you may have forgotten to update it on our records please let us know.

 We will also be able to use this to remind patients to come for flu jabs, for example.

 We hope you like this service!

 

HELP US TO HELP YOU

We want all our patients to be able to get through to us when they need to, and avoid the frustration of an engaged telephone. We therefore ask that unless your problem is urgent and you need an appointment that morning, please DO NOT phone between 8am and 10am. For results, in particular, we ask that you phone in the afternoon,when the surgery can be a little quieter and the phone lines less busy.

Please remember that most appointments are only 10 minutes long. This means that your doctor or nurse may only be able to deal with one problem in each appointment.

Urgent apppointments are only for those problems which are MEDICALLY urgent, and cannot wait until a routine appointment is available.

 

You can book routine GP appointments and order authorised repeat prescriptions via the internet - just click below

calendar Click Here to book/cancel your appointment online

pill Click Here to order your repeat prescription online


We have an automated arrivals screen, situated just before you reach the reception desk. Please feel free to record your arrival for your appointment on the screen. It is very user friendly. We hope this will give the receptionists more time to help with queries and booking appointments. It will however not allow you to check in that way if you are more than 5 minutes late or more than one hour early!!


 

How You Can Help Us with our service sherwood health centre

 Patients can help us by:

  • Turning up on time for appointments

  • Avoid phoning us first thing in the morning, unless your need is urgent

  • Being patient if the doctor or nurse is running late

  • Only requesting home visits if you are too ill to attend surgery

  • Letting us know if you cannot keep your appointment

  • Telling us if you change your name, address or phone number

With your help we can offer routine appointments within two working days, avoid you waiting too long in the waiting room, process repeat prescriptions rapidly, and see you on the same day if your problem is urgent.

 


WE HAVE A PATIENT PARTICIPATION GROUP, run by Dr Irfan Malik. Meetings are held once a month for about an hour alternating between Friday afternoons and wednesday evenings, here at the Health Centre. If you are interested in being involved please contact Dr Malik at the surgery, or by e-mail to   drimalik@hotmail.co.uk

There is a special page for this group.. Please click on the link higher up this page on the right

(Site updated 05/06/2017)
Order your repeat medicationsCancel your appointmentAccess Appointment System
 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website